• Customer Data Platform Vendors & Services

    "The Lytics customers we spoke with couldn’t say enough positive things about the technology, variety of CDP vendors, and service they received from the teams at Lytics." - Relevancy Group CDP Buyer's Guide

  • Customer Data Platform Vendors & Services

    "The Lytics customers we spoke with couldn’t say enough positive things about the technology, variety of CDP vendors, and service they received from the teams at Lytics." - Relevancy Group CDP Buyer's Guide

Support
Strategic Consulting
Solution Partners
  • Experience, guidance, and best practices all come standard
    Every customer of Lytics receives access to our team of digital marketing experts, technical data wranglers, data scientists, and support professionals. Our Standard Support model gives customers the tools, support, and services level agreements needed to succeed.
  • When customers want a little more — Enhanced and Premium support
    For organizations looking for additional resources and deeper partnership guidance, Lytics offers more enhanced support packages. These annual partnership agreements offer enhanced service level agreements (SLAs) and expanded access to Lytics customer success teams.

Looking to contact support?

Lytics standard support hours are 6am - 5pm Pacific time, Monday through Friday. For severity 1 emergency situations we have 24/7 support.

Contact Support

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  • Strategic Guidance Tailored to Your Organization
    Clients often need help beyond onboarding and support. That is where our seasoned team can help. Through ongoing engagements or tailored workshops, our Strategic Consultants can bring their experience in digital marketing, CRM, and analytics, to help answer your toughest questions. With an average of 19 years experience, our team can partner with yours to find new business insights, improve operations, and accelerate the deployment of Lytics.
  • Workshop: Organizational Change
    We've worked with hundreds of brands and have a point of view on how clients can best organize their teams around a customer data platform. This workshop is intended to help to align teams for success with new capabilities made possible by Lytics CDP.
  • Workshop: Data Architecture Consulting
    Many want to transform their marketing programs to leverage their customer data to orchestrate cross-channel journeys. Yet, too often systems rely on relational architectures that don’t easily allow real-time use cases. That’s where our architecture consulting packages can really help to expedite the onboarding process. We’ll also look for ways to best reconcile and merge user identities across channels.
  • Workshop: Agency Enablement
    Your team is aligned to be successful with Lytics, but third parties like agencies or consultants are the ones actually buying your media. How can you bring them along into the audience-based paradigm? Our Strategic Services team can help.
  • Workshop: Journey Orchestration
    Orchestrate is a game-changer for modern marketers. It enables marketers to create cross-channel journeys that help move your customers along a process from discovery of your brand to loyalty to it. But with a capability such as this, marketers often struggle to align their teams on how the journey should be constructed. As the experts in cross-channel marketing, the Lytics Strategic Services team has the experience in helping clients with this process.

Working with the teams that work with our customers

Lytics has fostered a broad ecosystem of system integrators, consultancies, technical agencies, and media partners to allow customers to connect their Lytics CDP implementation to other marketing initiatives.